Chat Conditions Of Use

This document establishes the Terms and Conditions under which Allianz Partners makes available to customers and users of its website a tool for help and assistance in browsing the company's website (hereinafter "the Tool"), as well as the conditions under which said users must access and make use of it, hereinafter the "Terms and Conditions".

AWP Assistance (India) Private Limited, hereinafter Allianz Partners, with address at 1st Floor, DLF Square, Jacaranda Marg Gurgaon
Haryana has been granted a non-exclusive use license by the owner of the tool (LivePerson NETHERLANDS, VB, domiciled at Herengracht 124, 1015 BT Amsterdam, Netherland, registered in the Commercial Registry with identification number 57588805) whose use it makes available to users of its website, in order to improve knowledge of your preferences and needs, to improve your experience in the consultation, knowledge, and acquisition of our products and offer online support to correctly obtain the information you need. 

By using the tool, the user declares that they are of legal age, that they have full capacity to contract, that the data provided is true and real, and that they accept these Terms and Conditions, as well as the Privacy policies, Allianz Partners reserves the right to cancel or limit the use/access to the Tool. 

Allianz Partners reserves the right to modify or update these Terms and Conditions at any time, therefore we ask you to consult them periodically. The last line of text will indicate the date of the last update. Your use of the Tool will be subject to the Terms and Conditions that are published at the time of each use. If you are not satisfied with them, we ask you not to continue using them.

The purpose of the tool is to offer customers and users of the Allianz Partners website, help that improves their experience in consulting, knowledge and acquisition of our products, offering online support and interacting directly with the customer to offer Necessary support in obtaining information and contracting the products offered by this company.

Through the use of the tool, Allianz Partners operators will be able to provide support to customers by monitoring in real time the navigation made by the user on the website or, when they have granted authorization to do so, our operators will be able to carry out a joint navigation with the client, the agent taking control of the navigation, always with the client's screen displaying the actions carried out on their computer equipment.  

Access to the Tool will be made by the user by entering the link that will be displayed for this purpose on the Allianz Partners website, after accepting the terms and conditions of use.

During the use of the Tool, to fulfill the purpose of helping users, for certain actions (such as preparing budgets or contracting products offered) you will be asked to provide personal identification and contact information (name, surname , DNI, age, ...). For information on how Allianz Partners will use your personal data, please consult our Privacy Policy.

We inform you that during your use of the Tool you should not provide any sensitive personal data (such as health data), or of third parties. The Tool that is made available to users is not structured to adequately protect the sensitive personal data of users, nor the personal data that you can provide us with from other people. 

Allianz Partners, makes the use of this Tool available to users of the website, which is offered free of charge, to improve knowledge of the preferences and needs of users and facilitate their experience in knowledge and acquisition of Allianz Partners products.

Every user of the Tool is obliged not to use the Application, its functionalities, information or content:

• To carry out any type of activity contrary to the Law, good customs, morals or public order.
• To carry out any type of illegal activity, prohibited or that harms the rights and / or interests of third parties.
• For commercial or lucrative purposes.

In particular, defamatory conduct, or conduct that may involve any type of harassment, the causing of damage or other inconvenience to any person, the transmission of obscene or offensive content, shall be understood to be included in these prohibitions, although without limitation to them, or the disruption of information flows.

The Tool, logos, trademarks, trade names, or any other distinctive sign as well as its content (texts, graphics, data, illustrations, design, ... or any other elements included in the Tool), are the property of Allianz Partners, or Allianz Partners holds the appropriate licenses for use, distribution, reproduction, or public communication.

The copying, modification, distribution, transmission, use of “framing” technology, advertising, sale, license, creation of derivative works, reverse engineering operations, or use of the Tool or its content for any purpose other than those authorized is prohibited. . If this occurs, Allianz Partners reserves the right to take appropriate action against the corresponding offender.

The Tool is offered devoid of any guarantee, express or implicit, of suitability for particular purposes other than those included in these Terms and Conditions. Allianz Partners does not guarantee that the operation of the Application will be free from interruptions or errors, and will not be liable for losses, direct, indirect, incidental, consequential, punitive or special damages derived from, or in any way related to the inability to access or use of the Tool, with any technical, performance, interruption, defect, transmission delay, system failure, or online failure.

Nor will Allianz Partners be liable for any breach of the Tool Terms and Conditions when this is due to circumstances beyond any reasonable control or force majeure.

These Terms and Conditions, the Privacy Policy and Cookies apply exclusively to the use of this Tool. They do not apply to any website controlled by third parties not linked to Allianz Partners to which the Tool may link ("Third Party Sites"). If this is the case, please review the Legal Notices and Policies of those Third Party Sites, as Allianz Partners is not responsible and has no power to decide on the content or the privacy practices of the same.

In the event that these Terms and Conditions of use of the Tool, or any parts are declared invalid or non-enforceable, the validity, validity and enforceability of the remaining terms and conditions will not be affected.

The terms and conditions affected by this nullity or non-enforceability must in that case be replaced by others that are valid and respond to the same purpose intended by the initials.

LIVEPERSON NETHERLANDS, VB, with address at Herengracht 124, 1015 BT Amsterdam, Netherland.

AWP Assistance (India) Private Limited, hereinafter Allianz Partners, with address at 1st Floor, DLF Square, Jacaranda Marg Gurgaon
Haryana, has been granted a non-exclusive use license by the owner of the tool.